1. When Paul was young, he did not know it was an information operator. He thought there was a genie that lived in the box, so he called it "Information Please."
2. Paul did not understand what the operator said when he hurt his finger in the childhood. He said he did not feel comforted. He felt better because he could talk to someone. That was why he did not cry until the operator talked to him.
3. The sentence Sally gave to Paul means when God closes a door, He will open a window for you. That means no matter how difficult he encounters, he still has a hope in life.